Terms of service

Last updated: 29 October 2026

These terms apply when you book any cleaning service from GetPros, Chandapura, Bangalore.

Booking and price

The rates shown on our website are starting rates. The final price depends on the size of the place, the number of rooms and how dirty it is. We tell you the exact price on the phone, or after a free site visit for larger homes and offices. The price we confirm before starting is the price you pay. If you ask for extra work on the day, we will tell you the extra cost before we begin that work.

What you need to provide

• Water supply and a working power point at the place to be cleaned
• Access to the property at the agreed time
• An adult present when the team arrives and when the work is finished
• Empty kitchen cabinets, if cabinet interiors are to be cleaned

Your belongings

Please keep cash, jewellery, documents and other valuables in a safe place before our team arrives. Our team moves light furniture only. We do not move heavy furniture, large appliances or expensive fragile items.

Items that may not clean fully

Some marks cannot be removed by cleaning. Examples are permanent stains, damaged or worn tiles, paint marks, rust, deep scratches, and surfaces already damaged by very hard water over many years. Our team will tell you if something cannot be fully cleaned. We do not take responsibility for damage that already existed before we started.

Rework

If you are not satisfied with the cleaning, tell the team before they leave or call us the same day. We will come back the next day and clean that area again at no cost. Rework covers the same area and the same service that was booked. It does not cover new areas or new work, and it does not cover dirt caused after our team left.

Damage

If our team damages something during the work, inform us the same day with photos. We will check what happened and settle it fairly with you.

Cancellation and rescheduling

Please tell us at least a few hours before the booked time if you want to cancel or change the date, so that we can send the team elsewhere. If our team reaches your place and cannot start because nobody is there or there is no water or power, a visit charge may apply.

Payment

Payment is due after the work is completed, unless we agree otherwise.

Timing

We work all days from 9 am to 8 pm. Timings we give are our best estimate. Traffic, water problems or the actual condition of the place can change the finishing time.

Contact

Questions about a booking, a bill or these terms? Our phone, email and address are listed just below, and on the contact page.